Privacy Policy

1. Information We Collect

When you use Zenstack, we may collect the following types of information:

• Account Information: Name, email address, and company name when you sign up or join our waitlist.
• Usage Data: Information about how you interact with our platform, including pages visited, features used, and performance metrics.
• Device Information: Browser type, operating system, IP address, and device identifiers.
• Commerce Data: Product catalog data, transaction information, and customer interaction data that you choose to connect with our platform.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our AI commerce platform and services.
• Train and optimize AI agents to deliver better results for your store.
• Send you updates, security alerts, and support messages.
• Analyze usage patterns to improve user experience and platform performance.
• Comply with legal obligations and protect against misuse.

3. Data Sharing

We do not sell your personal information. We may share data with trusted third-party service providers who assist us in operating our platform, such as cloud hosting providers, analytics services, and payment processors (including Stripe for payment processing). These providers are contractually obligated to protect your data and may use your information in accordance with their own privacy policies. When you use our Services, transaction data and commerce information may be shared with Stripe to facilitate payment processing and fraud prevention in accordance with Stripe's Privacy Policy.

4. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide you with our services. You may request deletion of your data at any time by contacting us.

6. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information.
• Object to or restrict certain processing activities.
• Request portability of your data.
• Withdraw consent where processing is based on consent.

7. Cookies

We use essential cookies to ensure our platform functions correctly. We may also use analytics cookies to understand how visitors interact with our website. You can manage cookie preferences through your browser settings.

8. Third-Party Services

Our platform integrates with Stripe for payment processing. Your interaction with Stripe is governed by Stripe's Privacy Policy and Terms of Service. We encourage you to review Stripe's privacy practices at stripe.com/us/privacy.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@zenstack.cc.